McDonald Paper Blog

Steps to Improve Customer Service

A happy customer is a customer for life. In the restaurant industry, customer service is everything. Provide great service, and customers will come back again and again. Provide a bad experience, and you may find yourself out of a job.

For most restaurant owners, finding ideas to improve customer service is the biggest challenge.

Read moreFive Steps to Improve Customer Service

new and used commercial kitchen equipment

When going into business, it’s often much cheaper, initially, to purchase used equipment. But over time, this used equipment may cost you more money, or it may last well beyond its typical lifespan and be a steal.

We’re going to help you understand when buying new vs used equipment is ideal.

Read moreHow to Choose Between Used and New Restaurant Equipment

Financial Rules of Thumb for a Restaurant

Every restaurant is unique, and there are no financial rules set in stone on what your restaurant needs to follow. But financial rules of thumb can better help a restaurant manage their finances, pay their bills and remain profitable.

Conducting a restaurant financial analysis is recommended if you have several months or years of data.

Read moreFinancial Rules of Thumb for a Restaurant

how to raise prices in a restaurant

At some point, every restaurant owner must make the difficult decision to raise menu prices. Whether it’s because of inflation, wage increases, food price increases or a combination of all three, pricing needs to be adjusted periodically to keep the restaurant up and running.

Menu pricing is both an art and a science.

But how do you know when to raise prices in a restaurant? What’s the best way to raise menu prices?

Read moreHow to Raise Menu Prices and When You Should Do It

What To Look For When Hiring A Chef

Restaurant owners spend a lot of time writing their business plans, designing their restaurants and getting financing. But one of the biggest challenges that still lingers is having to find a chef. A good chef will help a restaurant thrive, but a bad chef will cost your restaurant business.

Read moreWhat to Look for When Hiring a Chef

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A restaurant’s success rides on its menu pricing. If prices are too low, the business will fail. If prices are too high, the restaurant may have to change its target audience. Determining restaurant menu prices is an art, and this art can make or break a business.

Read moreHow to Price a Menu Based on Markup and Profit Margins

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You’re ready to pour your blood, sweat and tears into your restaurant start-up, but you’re worried that things may not go as smoothly as you had hoped. About 17% of restaurants will close in their first year, but in many cases, the owners made mistakes that could have been avoided.

Read more9 Biggest Mistakes When Opening a Restaurant

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A customer that frequents your restaurant has left you a bad review. Perhaps the customer was passing through, and you’ll never seen them again, or maybe they were a regular that no longer wants to visit your establishment.

In either case, you need to know how to handle negative reviews gracefully.

Read moreHow to Handle a Bad Restaurant Review

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No matter the reason, you have a new menu and need to introduce it to customers. If you have regulars, this change may be ill-received.

But you may also be adding new items to a similar menu, so it truly depends on how to introduce these new items.

Read moreHow to Introduce & Promote New Menu Items

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Opening a new restaurant is both exciting and stressful. It’s easy to get so caught up in the location and branding that you overlook the most important part of your business: your equipment.

The best restaurants have the best commercial kitchen equipment.

Read more10 Must-Have Basic Restaurant Equipment Items

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