Restaurants face a number of challenges when it comes to marketing and management. The key to success is to determine your business capability and optimize operations to better align your marketing and management for success.
But how do you determine your capability? How does business capability mapping work, and what are the benefits? Let’s take a closer look at the process.
The restaurant industry has been struggling since the start of the pandemic. More than 110,000 American eateries closed in 2020 alone. Lockdowns and restrictions made it harder for restaurants to operate, but as things get back to normal, a new restaurant customer satisfaction survey found that restaurants aren't out of the woods yet.
The latest Restaurant Industry Guest Satisfaction & Opinions Report shows that food establishments face another challenge: declining guest satisfaction.